Hi, I’m Danielle Jennings
I believe strong written communication greatly impacts how people experience products. That’s why as a technical writer with nearly six years of experience, clear communication has always been the core focus of my work. I’m proficient in translating complex systems and products into clear, digestible documentation. I’m motivated by mission-driven companies and eager to make a real-world impact in my next role.
While my title has been Technical Writer, my work experience spans beyond a single label. I’ve operated as a UX Writer, Product Writer, Copywriter, Content Strategist, and Information Architect. Alongside my writing expertise, I bring strong project management experience, balancing multiple high-impact initiatives across teams and learning to prioritize strategically to adapt to evolving business objectives.
My Skillset
Project Management
Jira - project management and task tracking software
Confluence - collaborative workspace and centralized documentation hub
Agile - an adaptive approach to project management, tracking, and team collaboration, emphasizing its flexibility, coordination, and iterative progress
Scrum - a self-organizing lightweight Agile framework that helps teams deliver high-value, complex products incrementally through time-boxed meetings and ceremonies
My experience in technical writing and project management has given me a strong foundation in learning and navigating a wide range of tools, platforms, and SaaS environments. Beyond technical proficiency, I bring the soft people skills that make complex technical work successful - emotional intelligence, empathy, and a CX mindset. I prioritize clarity, alignment, and collaboration in my documentation and workplace approach, often working cross-functionally with Product, Engineering, Marketing, and Customer Success teams to translate complex concepts into meaningful, user-centered outcomes.
Technical Writing & Knowledge Base Tools
Paligo - a component content management system (CCMS) used to house technical documentation and publish directly to Zendesk
Zendesk - a help desk system with configurable audience restrictions and information architect/organization capabilities
Swifteq - a help center management tool to efficiently audit help center content and fix broken links
Supplemental Platforms & Tools
Miro - a collaborative online whiteboard for brainstorming and visual thinking
Salesforce Lightning - a simplified Salesforce application and CRM platform
HTML - a language to create and structure the content of websites