Hi, I’m Danielle

I believe strong written communication greatly impacts how people experience products. That’s why as a technical writer with nearly six years of experience, clear communication has always been the core focus of my work. I’m proficient in translating complex systems and products into clear, digestible documentation. I’m motivated by mission-driven companies and eager to make a real-world impact in my next role.

While my title has been Technical Writer, my work experience spans beyond a single label. I’ve operated as a UX Writer, Product Writer, Copywriter, Content Strategist, and Information Architect. Alongside my writing expertise, I bring strong project management experience, balancing multiple high-impact initiatives across teams and learning to prioritize strategically to adapt to evolving business objectives.

My Skillset

Project Management

  • Jira - Managed documentation tasks within Agile sprints, tracked deliverables, and aligned documentation/project timelines with product releases.

  • Confluence - Created and maintained internal documentation, team resources, and process guides (e.g., style guides) to support cross-functional collaboration.

  • Agile - Worked within iterative development cycles, adapting documentation to evolving product changes and priorities.

  • Scrum - Participated in sprint planning, daily standups, and retros to collaborate with SMEs, UX designers, and developers while gathering information for documentation.

My experience in technical writing and project management has given me a strong foundation in learning and navigating a wide range of tools, platforms, and SaaS environments. Beyond technical proficiency, I bring the soft people skills that make complex technical work successful - emotional intelligence, empathy, and a CX mindset. I prioritize clarity, alignment, and collaboration in my documentation and workplace approach, often working cross-functionally with Product, Engineering, Marketing, and Customer Success teams to translate complex concepts into meaningful, user-centered outcomes.

Technical Writing & Knowledge Base Tools

  • Paligo - Authored and structured technical documentation within a CCMS; this platform was efficient in reusing content, structuring articles for publishing, and formatting documentation.

  • Zendesk - Published, managed, and organized help center content to improve information architecture, article searchability, and user experience.

  • Swifteq - Conducted content audits and resolved hundreds of broken links to improve search results accuracy and overall knowledge base quality.

Supplemental Platforms & Tools

  • Miro - Collaborated with other internal teams to map out user workflows, organize content structures, and visually brainstorm for documentation strategies.

  • Figma - Worked closely with UX designers by having access to product mockups to understand use flows, validate and align UI terminology, and ensure documentation accurately reflected the product experience.

  • HTML - Edited and structured content within the help center to ensure proper formatting.